Senior Network Telecom Engineer

Description :

Sr. Telecom Engineer ( L2 )

Years of Experience :

• 4-8 Years

Qualification :

Bachelor degree or equivalent experience

Location :

Noida

Skill sets :

Sr. Telecom Engineer - L2

Mandatory :

Preferable / Optional :

Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint / Nice recording

Job Roles and Responsibilities :

Should have good experience on CUCM, CUIC, CVP, UCCE / PCCE Contact center and Telephony solutions.

In-depth knowledge on troubleshooting Cisco Telephony and UCCE / PCCE Contact Center Solutions.

Good understanding of Acqueon Outbound solution

In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.

Recording solution knowledge, preferably Calabrio AQM

Troubleshooting experience on Finesse, PGs.

Experience with ICM / UCCE scripting utilizing Script Editor.

Understand UCCE Database Schema and ability to use queries against the databases.

Good knowledge on Verint Recording solution

Hands on experience on Incident & Change management process.

Good understanding on ITIL process.

Work with OEM for escalated cases.

Good Team player and provide periodical knowledge transfer to teams.

Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation

Should have good verbal and written communication skills.

Note :

PCCE = Packaged Contact Center Enterprise

UCCE = Unified Contact Center Enterprise

(ref : hirist.tech)