Service Assurance Tier1 / 2 / 3 Manager

Overview

We&aposre seeking an experienced SD-WAN Service Assurance Engineer (Tier 1 / 2 / 3) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple technologies and transport layers.

Responsibilities

• Lead advanced troubleshooting across SD-WAN platforms including Cisco SD-WAN, Versa, Fortinet, and Velocloud.
• Architect, deploy, and optimize SASE and SD-WAN solutions in greenfield and brownfield environments.
• Manage network operations with strong proficiency in LAN / WAN topologies and Layer 1-3 resolution using Cisco routers, switches, and WLC.
• Configure and diagnose advanced routing protocols : BGP, EBGP, iBGP, OSPF, Static, and EIGRP.
• Ensure service assurance across underlay transports including MPLS, ADI, LTE, and DWDM.
• Collaborate in bridge calls, drive vendor / service provider escalations, and maintain proactive risk identification and mitigation.
• Execute change management, maintain accurate documentation, and deliver consistent service improvements.
• Mentor junior team members and foster alignment across internal stakeholders and client teams.
• Participate in rotational on-call duties, including holiday and weekend coverage, with ownership of SLA and response timelines.

Requirements

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Skills Required

Fortinet, Ccna, Juniper, Eigrp, Wlc, Mpls, Ericsson, Bgp, Cisco Routers, Ccnp, Dwdm, static , Ospf, Lte