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(Apply in 3 Minutes) Team Lead - USA BPO SALES PROCESS

(Apply in 3 Minutes) Team Lead - USA BPO SALES PROCESS

assistaraIndia
1 day ago
Job description

Job Summary :

  • We are looking for a dynamic and experienced Team Lead to oversee our US Sales Process (BPO). The ideal candidate will be responsible for managing a team of sales executives, driving performance, ensuring target achievement, maintaining client satisfaction, and creating a positive, productive sales floor environment.

Key Responsibilities :

  • Lead, motivate, and manage a team of telesales / inside sales representatives handling US clients.
  • Ensure daily, weekly, and monthly sales targets are met consistently.
  • Monitor team performance using CRM and call monitoring tools.
  • Conduct regular training sessions, performance reviews, and feedback sessions.
  • Handle escalations and assist agents in closing high-value leads.
  • Maintain process compliance, quality standards, and productivity levels.
  • Prepare performance and conversion reports for management.
  • Collaborate with operations, QA, and HR to enhance team efficiency and morale.
  • Drive incentives, recognition, and motivation programs to maintain a healthy team environment.
  • Required Skills & Qualifications :

  • Minimum 2–4 years of experience in a US BPO Sales process, with at least 1 year in a Team Lead or similar supervisory role.
  • Excellent communication, leadership, and motivational skills.
  • Strong understanding of sales techniques, customer handling, and objection management.
  • Ability to work in night shifts (US time zone).
  • Proficiency in MS Excel, CRM tools, and call monitoring systems.
  • Goal-driven with strong analytical and problem-solving abilities.
  • #HiringNow #TeamLead #USProcess #BPOJobs #SalesJobs #InsideSales #OutboundSales #USShift #NightShiftJobs #BPOCareers #TeamLeadJobs #SalesTeamLead #USSalesProcess #AssistaraGlobalServices #CareerOpportunity #JobOpening #NowHiring #SalesLeadership #CallCenterJobs #SalesSupport #CustomerAcquisition #LeadGeneration #WorkFromOffice

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