Senior Engineer / Assistant Manager-CTS
ConfidentialPune, India8 days ago
Job descriptionCollect and interpret product guarantee data from Customer Centres. Communicate findings to relevant departments for continuous product improvement. Manage PQM and TCM processes to reduce warranty costs and failure rates. Handle warranty claims through WAnT Claim Review. Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB). Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization. Ensure timely access to service and technical information for all products. Regularly update Service and Maintenance Kits based on product design changes. Modify Approved Spare Lists (ASLs) in line with design notifications. Perform detailed failure report analysis to identify trends and root causes. Collaborate with cross-functional teams to drive corrective actions. Minimum 3 years of field experience on customer technical support (Piston machines). Technical knowledge on compressors and compressed air ancillaries is a necessity. Should have strong knowledge of Atlas Copco products. Should be conversant with Atlas Copco standards, design and drawing methodology. Should interact with customers and visit them whenever necessary Strong knowledge of MS-office tools Good communication skills in English language (verbal and written) Should have very good analytical and problem-solving skills. Able to work within a time frame in line with management requirement. Able to plan and organize effectively with the right sense of urgency. Have a Customer Centric mindset. Degree / Diploma in Mechanical / Electrical Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being
Senior Engineer / Assistant Manager – CTS
As a Senior Engineer / Assistant Manager- CTS, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence for Air Piston and MGS product lines You will report to CTS Manager-
You will
- Main Responsibilities : Customer Support & Service Coordination
- Deliver day-to-day service support to Customer Centres using CTS tools.
- Ensure timely resolution of myQUEST tickets.
- Conduct field visits for root cause analysis and technical support.
Product Quality & Warranty Management
Engineering Change & Product Development
Technical Documentation & Information Flow
Failure Analysis & Reporting
To succeed, you will need
Experience Requirements
Knowledge
Educational Requirements
In return, we offer
Job location
On-Site
This role requires you to work on-site at Product company, Talegaon, Pune India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team : Poonam Bhat
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Skills Required
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Senior Engineer • Pune, India
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