Oversees the day-to-day operations of applications landscape, ensuring their smooth functioning.Primary upward interaction is with direct supervisorDemonstrates knowledge and understanding of the Enterprise Architecture.Empathizing with end users to understand the problem statement and resolve conflictsCommunicating with stakeholders (business users, management, etc.) regarding application status, performance, and any issues or changes.Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint]Business Application Operation : End-user support, end-user tickets, analysis and solving of tool issues and data issues, create imput for neccesary application maintenance activitiesMaintaining and developing documentation.Create and publish reports periodicallyCreate and demonstrate meaningful and understandable data for end users to drive them towards complianceWhat should you bring along
- Minimum 15 years of experience in IT with a minimum of 6 years experience in experience in Enterprise Architecture Methodology (TOGAF certification is a good to have) and EAM Tools (e.g. Alfabet).
- Experience in SQL, Databases, Windows administration.
- Familiarity with DevOps practices and tools .
- Proven experience in application operation, user management, and incident resolution
- ITIL Certification with expertise in ITSM Service management (Incident, Change and Problem)
- Expertise in Data Analytics, data extraction, ETL, database research, and reporting
- Lookout for Continuous Service improvement initiatives.
- Excellent communication skills, preferably prior international experience or working directly with international clients
- Experience working with Agile Ecosystem Principles, timeboxing, roles and ceremonies
- Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint].
- Strong experience working in a continuous integration driven environment with proven track record of progressive thinking and continuous improvement.
- Work collaboratively with Product Owner, Enterprise Architecture Management, business, and other stakeholders incl. process partners
- Impactful communicator with strong willingness towards providing the best end-user experience
- Motivated to drive the organization towards compliance as driven by the IT Governance rules and instructions
- Well versed with stakeholder management
- Can independently plan, organize trainings, community sessions and workshops
Must have technical skill
- Enterprise Architecture
- IT Service Management
- Data Analytics
- Stakeholder Management
- People Management
- Leadership Skills
- Impactful Communication
Good to have Technical skills
- TOGAF Certification
- CSM or similar certification
- Prior Product Management / Project Management experience
Skills Required
Jira, Confluence, Sharepoint, Sql, Databases, Windows