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Team Lead Enterprise Architecture and Operations

Team Lead Enterprise Architecture and Operations

ConfidentialChennai
8 days ago
Job description
  • Oversees the day-to-day operations of applications landscape, ensuring their smooth functioning.
  • Primary upward interaction is with direct supervisor
  • Demonstrates knowledge and understanding of the Enterprise Architecture.
  • Empathizing with end users to understand the problem statement and resolve conflicts
  • Communicating with stakeholders (business users, management, etc.) regarding application status, performance, and any issues or changes.
  • Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint]
  • Business Application Operation : End-user support, end-user tickets, analysis and solving of tool issues and data issues, create imput for neccesary application maintenance activities
  • Maintaining and developing documentation.
  • Create and publish reports periodically
  • Create and demonstrate meaningful and understandable data for end users to drive them towards compliance
  • What should you bring along

    • Minimum 15 years of experience in IT with a minimum of 6 years experience in experience in Enterprise Architecture Methodology (TOGAF certification is a good to have) and EAM Tools (e.g. Alfabet).
    • Experience in SQL, Databases, Windows administration.
    • Familiarity with DevOps practices and tools .
    • Proven experience in application operation, user management, and incident resolution
    • ITIL Certification with expertise in ITSM Service management (Incident, Change and Problem)
    • Expertise in Data Analytics, data extraction, ETL, database research, and reporting
    • Lookout for Continuous Service improvement initiatives.
    • Excellent communication skills, preferably prior international experience or working directly with international clients
    • Experience working with Agile Ecosystem Principles, timeboxing, roles and ceremonies
    • Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint].
    • Strong experience working in a continuous integration driven environment with proven track record of progressive thinking and continuous improvement.
    • Work collaboratively with Product Owner, Enterprise Architecture Management, business, and other stakeholders incl. process partners
    • Impactful communicator with strong willingness towards providing the best end-user experience
    • Motivated to drive the organization towards compliance as driven by the IT Governance rules and instructions
    • Well versed with stakeholder management
    • Can independently plan, organize trainings, community sessions and workshops
    • Must have technical skill

    • Enterprise Architecture
    • IT Service Management
    • Data Analytics
    • Stakeholder Management
    • People Management
    • Leadership Skills
    • Impactful Communication
    • Good to have Technical skills

    • TOGAF Certification
    • CSM or similar certification
    • Prior Product Management / Project Management experience
    • Skills Required

      Jira, Confluence, Sharepoint, Sql, Databases, Windows

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