Ideal candidate must be self-motivated with a proven track record in working on ITSM using ServiceNow.Having an experience in ServiceNow Development from medium to complex needs.Able to Understand customer requirements and work on requests.Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.Experience in managing workflows of Medium to Complex in nature.Has working experience on Instance Upgrades and Patches for multiple customers.Experience in scripting language : JavaScript and ServiceNow scripting.Very Good Experience working with relational databases.Good understanding of Database Technologies (MySQL, Oracle, SQL, etc.)Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIsHas excellent communication skills and is able to interact with clients and stakeholders to manage new requirements.Required Certifications :
- ServiceNow - Certified System Administrator
Desired Certifications :
- ITIL V3 Foundation or ITIL V4 Foundation
- ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)
- Micro-Certification : Automated Test Framework
- Micro-Certification : Flow Designer
- Micro-Certification : Integration Hub
- Micro-Certification : Virtual Agent
Skills Required
Javascript, System Administrator, Itsm, Oracle Sql, Configuration Management, Mysql, Module Lead