Customer Service Executive (CSE) Trainer

📍 Location : Remote

💰 Salary : ₹25,000 – ₹30,000 INR / month

🕒 Shifts : 12-hour rotational shifts

📅 Availability : Immediate Joiners Preferred

✅ Key Responsibilities :

• Conduct end-to-end training sessions for new CSE agents (15-day onboarding program)
• Train agents on SOP adherence , CRM usage , and call etiquette for high-risk industries
• Coach on customer handling techniques (chat, voice, and outbound calls) tailored to iGaming platforms
• Teach sales tactics , retention strategies , and effective communication for player engagement
• Deliver role-plays , mock calls , and scenario-based simulations for real-time skill development
• Monitor and evaluate agent performance during training, provide feedback and remedial sessions
• Train agents on basic Excel usage , reporting tasks, and compliance documentation
• Stay updated with product / process changes and update training materials accordingly
• Collaborate with operations and QA teams to align training with real-time business requirements

🎯 Requirements :