Intranet Business Process Owner

Role Overview :

We are seeking a dynamic and experienced Business Process Owner to lead the end-to-end ownership of the MyHCLTech (intranet) platform. This role demands a strategic thinker with hands-on experience in platform management, business process design, and cross-functional collaboration. The ideal candidate will drive product enhancements, manage daily operations, and ensure seamless integration across enterprise applications.

Key Responsibilities :

Product Ownership & Enhancement

Own MyHCLTech as a business-critical platform, managing its functionalities, enhancements, and day-to-day operations.

Refine, validate, and qualify new feature requests and enhancements for inclusion in the product roadmap. These might include new requirements from IC Team or other functions or business units.

Collaborate with cross-functional teams including developers, testers, business analysts, and program managers from BTIS Team to plan and execute sprint cycles.

Manage the BRD and CR process for MyHCLTech liasing with the BTIS Lead.

Author detailed user stories and acceptance criteria; manage backlog grooming and sprint planning.

Testing & Quality Assurance

Oversee and conduct User Acceptance Testing (UAT) for all new and enhanced features.

Track user stor ies and test cases using tools like Azure DevOps and Jira.

Ensure high-quality delivery through rigorous validation and feedback loops.

Performance & Analytics

Monitor product performance and track key metrics for data-driven decisions. Analyse user feedback and satisfaction scores to continuously improve platform usability and relevance.

Operations & Support

Manage change requests and support documentation for end-users.

Develop video tutorials and conduct user training sessions to improve platform adoption.

Act as the primary point of contact for intranet-related support in addition with the USP ticketing process

Application Integration & Quality Control

Ensure accurate representation of enterprise applications in MyHCLTech, including links, tooltips, search keywords, and owner details.

Periodically audit and update application listings to remove outdated or redundant information.

User Engagement & Feedback

Manage the intranet’s guided tour and feedback mechanisms.

Monitor and analyse feedback responses to enhance user satisfaction and platform effectiveness.

Change Management & Communication

Lead strategic communication efforts around platform changes and enhancements.

Ensure timely and clear messaging to end-users regarding updates and new features.

Required Skills and Qualifications

Core Requirements

Strong understanding of SharePoint Online sites, SharePoint pages, and integration with Viva Suite and Office 365.

Experience in UX design and quality control.

Proficiency in Agile tools, sprint tracking, and software development methodologies (Agile and Waterfall).

Proven experience in business process ownership, especially for internal platforms or enterprise applications.

Strong background in Agile methodologies, sprint planning, and cross-functional collaboration.

Demonstrated ability to manage end-to-end product lifecycle, from requirement gathering to deployment and support.

Familiarity with enterprise collaboration platforms, content management systems, and digital workplace tools such as Office 365 applications, Viva Suite of Products.

Deep knowledge about SharePoint Pages and its integration with Viva Suite or O365 products.

Qualifications

Bachelor’s or Master’s in Information Technology or Computer Science, Digital Communications, or a related field.

Certifications in Agile, Scrum, or Product Management will be added advantage.