Cloud Ops or SaaS Operation

Essential Job Functions :

• SaaS and Cloud Ops, analyst will provide support to ERF SaaS Customers, which are in OCI Regions across the glob
• Candidate will do shift coverage with 24 x 7 Operations and need to work on Customer initiated tickets and internal tickets.
• Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests.
• Analyst will work, monitor the progress and also work with the partner teams and customer support teams. He / She will need to join the customer calls, project and Operations call
• Experience Required : Minimum 3+ years of Cloud and customer production support experience.

Qualifications :

Education Qualification & Certifications :

• B. Tech / M. Tech / BCA / MCA in Computer / Electronics Engineering.
• Graduates / Post-Graduates from any Computer Engineering
• Certifications and Trainings : Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.

Skills Required

Python Scripting, Shell Scripting, Cloud Operations