International VOICE / CHAT

We are seeking dynamic individuals for the International Voice / Chat role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional customer support and resolving inquiries for our international clientele through both voice calls and live chat, ensuring a seamless and positive experience.

Roles and Responsibilities :

• Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms .
• Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns.
• Maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
• Adhere to established service level agreements (SLAs) and quality standards for both voice and chat channels.
• Document all customer interactions, issues, and resolutions accurately in the designated system.
• Escalate complex or unresolved issues to appropriate internal teams while ensuring proper follow-up.
• Continuously update product knowledge and service procedures to provide up-to-date and relevant information to customers.
• Collaborate effectively with team members and other departments to ensure consistent and high-quality service delivery.

Skills Requirement :

QUALIFICATION :

Skills Required

Troubleshooting, customer interactions, Communication Skills, Multitask, Crm Systems