Application Tech Support Practitioner

Hi Everyone,

The drive is scheduled for 30th September 2025. Those who are interested, please show your interest and apply using the link below.

Job Summary :

As an Application Tech Support Practitioner, you will be the first point of contact for clients experiencing technical issues. Your primary responsibility is to deliver technical support through various channels such as voice, email, chat, and remote tools. You'll troubleshoot and resolve basic technical problems, ensure proper documentation in the ITSM system, and contribute to overall service improvement and client satisfaction.

Roles & Responsibilities :

• Provide technical support through the IT Service Desk (primarily voice-based).
• Troubleshoot and resolve hardware, software, and application-related issues.
• Log, track, and manage tickets using ITSM tools (e.g., ServiceNow, BMC Remedy).
• Escalate unresolved issues to higher support levels when necessary.
• Maintain accurate records of client interactions, issues, and resolutions.
• Collaborate with peers to improve service delivery and user experience.
• Ensure compliance with defined Service Level Agreements (SLAs).
• Support remote users using remote access tools.
• Follow proper communication etiquette, both verbal and written.

Required Technical & Professional Skills :

NOTE : - Additional compensation will be provided for working on holidays.

Education

Masters in Technology (M.Tech / M.E), Bachelor of Science (B.Sc), Bachelor Of Technology (B.Tech / B.E), Post Graduate Diploma in Computer Applications (PGDCA), Bachelor Of Computer Application (B.C.A)

Skills Required

Troubleshooting, Good Communication Skil, It Support