Roles And Responsibilities
Job Description – Senior Analyst, Operations
- Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies, and norms of company
- Resolves individual cases that need re-work In Order to ensure high C-Sat scores from the end user
Comes up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.
Sets challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely mannerRequirements Qualifications
1-3 years of experience in OperationsGood Communication skill with neutral accentGood Knowledge about MS office toolsBachelor's degree (Non – Technical)Rich experience in US Insurance platform UsageHands-on experience in US Insurance Domain, preferably Life insurance, annuities, and RetirementCritical thinking, Quick Learner, FlexibleOpen to Night ShiftsPreferred Skillsets
Proficiency in excel and typing is must. Minimum 35 WPMGood English written & listening skillsSkills Required
Ms Office Tools, Excel, Typing