Talent.com
This job offer is not available in your country.
(01 / 10 / 2025) Customer Service Representative

(01 / 10 / 2025) Customer Service Representative

GenpactNoida, Uttar Pradesh, India
7 hours ago
Job description

Responsibilities

  • Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
  • Being able to communicate effectively both verbally and in writing.
  • Able to sense other people’s emotions and provide the answer or support based on their needs.
  • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
  • Easy adjust to changing scenarios regarding ways of working.
  • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
  • Receiving and placing customer orders for the in-scope products / services (leasing, credit, bank accounts);
  • Customer service through electronic channels.
  • Projecting a positive image of the company and brand.
  • Implementing changes using your creativity and focus on process improvement.
  • Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
  • Using time effectively and prioritize the daily tasks accordingly.
  • Sharing with all team members any relevant knowledge obtained through customer interactions.
  • Attending training sessions.
  • Arranging working schedules with colleagues flexibly, according to business needs.
  • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
  • Providing assistance to new colleagues whenever possible.
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
  • Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications

Minimum qualifications

  • Very good knowledge of English (B2).
  • Bachelor’s degree.
  • Good MS Office knowledge.
  • Analytical thinking and self-starter.
  • Preferred qualifications

  • Relevant experience in international phone customer service.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
  • Create a job alert for this search

    Customer Service Representative • Noida, Uttar Pradesh, India

    Related jobs
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Moonpreneur IncDelhi, IN
    Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Executive -Malayalam

    Customer Service Executive -Malayalam

    Healeo NutritionDelhi, IN
    Salary : ₹10,000 (monthly, in hand).Work Timings : 09 : 00 AM – 06 : 00 PM.The role involves handling both.Candidates must be disciplined, comfortable managing a high call volume, and able to work effici...Show moreLast updated: 9 days ago
    • Promoted
    Customer Service Officer / Sales

    Customer Service Officer / Sales

    EcoOriginGhaziabad, IN
    We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show moreLast updated: 30+ days ago
    Customer Service Representative - IT Outreach Specialist

    Customer Service Representative - IT Outreach Specialist

    M365ConnectDelhi, DL, India
    Remote
    Quick Apply
    Customer Service Representative - IT Outreach Specialist.At M365Connect, we specialize in connecting elite Microsoft professionals with leading European IT companies. Our commitment to delivering ex...Show moreLast updated: 30+ days ago
    Customer Service and Sales

    Customer Service and Sales

    Cars24gurgaon, HR, IN
    Quick Apply
    Do you love delighting customers? Join our founding team that will change the ways cars are bought and sold in Australia!. As a Contact Centre Customer Service your biggest job will be to delight a...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Apcurated CoutureNew Delhi, Delhi, India
    We suggest you enter details here.This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling c...Show moreLast updated: 8 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    ThyneGhaziabad, IN
    ASAP for soft launch on 18 Oct.The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.Communicate wi...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Representative- Fresher's

    Customer Service Representative- Fresher's

    HCLTechNoida, Uttar Pradesh, India
    Walk-In Drive for Customer Support Executive HCL Tech.Profile - Voice, customer service.HCL Tech Hiring for UK / US Voice Process 09 Sept-25 to 12th Sept 25 Walk in directly.Customer Care Represent...Show moreLast updated: 20 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Gokool Digitalfaridabad, haryana, in
    Customer Service & Online Listings Associate.US Public Holidays (Yearly 10).Minimum 1 year in a similar role.We are looking for a proactive and detail-oriented. Customer Service & Online Listings.US...Show moreLast updated: 19 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    BIG Language SolutionsNoida, Uttar Pradesh, India
    Job title - Customer Service Representative.Immediate joiners only (Date of Joining is 11th August, 2025).Process - International Voice Process. The ideal candidate loves talking to people and proac...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    SotbellaNoida, Uttar Pradesh, India
    Customer Service Representative.Customer Experience / Customer Service.Customer Support Manager / Operations Head.Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegan...Show moreLast updated: 4 days ago
    • Promoted
    E-Commerce Automotive Spare Parts Customer Service Representative

    E-Commerce Automotive Spare Parts Customer Service Representative

    Newparts, Inc.Meerut, IN
    Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : . Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Sr. Customer Service Engineer

    Sr. Customer Service Engineer

    United Imaging HealthcareDelhi, North, India
    Shanghai United Imaging Healthcare Co.UIH is committed to creating more value for our customers and constantly improving the global accessibility of high-end medical equipment and services through ...Show moreLast updated: 3 hours ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    TPNoida, Uttar Pradesh, India
    Teleperformance is looking for International Voice - Customer Service with excellent communication skills.Excellent English (Written & Verbal). Undergraduates (Minimum 6 months of international voic...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    GenpactNoida, Uttar Pradesh, India
    Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. Being able to communicate effectively both verbally and in writing.Able...Show moreLast updated: 28 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Highbrow Technology IncMeerut, IN
    Job Role : Customer Service Representative.We are seeking domain experts to participate in a AI Training project.Communicate clearly and confidently in English to resolve queries and concerns.Prior...Show moreLast updated: 8 days ago
    • Promoted
    Customer Service Operator - 45024

    Customer Service Operator - 45024

    TuringDelhi, India
    In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of.AI-generated outputs, and ensuring compliance, trust, and customer experience standards.SLA track...Show moreLast updated: 7 days ago
    • Promoted
    Customer Support Representative

    Customer Support Representative

    AigentityMeerut, Uttar Pradesh, India
    Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Inkjet Service engineer (01 / 10 / 2025)

    Inkjet Service engineer (01 / 10 / 2025)

    Orient jet TPHFaridabad, Haryana, India
    Job Overview : Inkjet Service Engineer An Inkjet Service Engineer is a technical specialist responsible for installation, maintenance, troubleshooting, and repair of Orient inkjet printing systems ...Show moreLast updated: 3 hours ago
    Customer Service and Sales (WFO)

    Customer Service and Sales (WFO)

    Cars24Gurugram, HR, IN
    Quick Apply
    Do you love delighting customers? Join our founding team that will change the ways cars are bought and sold in Australia!. As a Contact Centre Customer Service your biggest job will be to delight an...Show moreLast updated: 30+ days ago