IBFW - Operations Manager

Location : Lonavala.

Position : Operation Manager.

Key Responsibilities :

• Oversee daily hotel operations, ensuring high standards in guest service, cleanliness, and overall property management.
• Drive hotel sales and revenue growth by identifying business opportunities, managing client relationships, and implementing effective sales strategies.
• Lead, train, and motivate a diverse team across departments, fostering a culture of excellence and collaboration.
• Collaborate with department heads to optimize workflows and ensure smooth coordination between front office, housekeeping, food & beverage, and other operational areas.
• Supervise front office operations, ensuring efficient check-in / check-out processes and guest satisfaction.
• Develop and implement operational policies, procedures, and standard operating practices to enhance efficiency and service quality.
• Monitor guest feedback and satisfaction metrics, proactively addressing issues to ensure exceptional guest experiences.
• Manage budgets, control costs, and work towards maximizing profitability across all outlets.
• Ensure compliance with all health, safety, and regulatory standards.
• Conduct regular inspections and audits of all departments to maintain quality standards and operational readiness.
• Handle guest concerns and complaints with professionalism and a commitment to resolution.
• Report to the General Manager and deputize in their 3+ years of experience in a similar role.
• Proficiency with Microsoft Office.
• Strong organizational and communication skills.
• Strong ability to multitask

(ref : iimjobs.com)