Advanced Technical Support Engineer

About Us : Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments.

From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies, and more.

With more than 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring its large and diverse community of experts who anticipate and help share the evolution of commerce worldwide.

Areas of Responsibility :

• Investigate and resolve issues escalated to the L2 team.
• Provide production environment support, track and report incidents via Jira, and ensure SLA compliance.
• Liaise with cross-functional teams to gather information and deliver timely support.
• Identify recurring issues, recommend process / software improvements, and update documentation / FAQs.
• Conduct customer site visits for advanced troubleshooting when required.
• Review, draft, and manage incident communications across established channels.
• Oversee production management for new releases.
• Deliver 24 / 7 support for high-priority production incidents.

Core Skills :

Experience :

Core Requirements :

Qualification :

Compliance :

Information Security :

Reports to : Service Delivery Manager / L2 Manager

Direct Reports : None

Key Clients & Stakeholders :

Purpose :

Ready to Make an Impact?

Join us and help shape the future of payments across Asia. Apply now.

Learn more about Ingenico :

Ingenico Global Website : https : / / www.Ingenico.Com

Ingenico LinkedIn : https : / / www.Linkedin.Com / company / ingenico /