Technical Support Engineer

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

Reproduce customer environment and run tests

Manage and address electronic tickets efficiently

Liaise between sales team, customer success team, and customers to properly address customer problems

Troubleshoot and configure software and hardware

Qualifications

2+ years' of technical support experience

Customer service oriented

Strong written and verbal and troubleshooting skills