International Business Support Lead

The Business Support will be responsible for order execution and customer satisfaction through efficient management of sales orders, documentation, and logistics activities. The position ensures accuracy in SAP order processing, effective coordination among internal departments and external stakeholders. Also, this position will be responsible for optimization of freight costs through strategic negotiation — supporting Archroma’s commitment to service excellence and operational efficiency

Main Responsibilities

Order Management (SAP)

Enter, monitor, and manage customer orders in SAP from order receipt to invoicing.

Coordinate with production planning, logistics, and finance to ensure on-time order fulfillment.

Maintain accurate master data and order records in SAP in compliance with Archroma’s standards.

Resolve order-related issues, discrepancies, or delivery delays promptly and effectively.

Documentation & Coordination

Prepare and verify all shipping and export documentation, including invoices, packing lists, certificates of origin, and other customer-specific requirements.

Ensure compliance with trade regulations and Archroma documentation procedures.

Liaise with banks and finance teams for Letters of Credit (LCs), advance payments, and document collection.

Maintain organized and up-to-date document archives for audit and traceability.

Freight & Logistics

Source and evaluate freight quotations from approved forwarders and carriers.

Negotiate best possible freight rates and terms to ensure cost efficiency and reliability.

Follow up on shipments, ensuring timely dispatch and delivery as per customer schedules.

Monitor freight performance and support initiatives to reduce logistics costs.

Customer & Internal Coordination

Act as a key contact point for customers regarding order status, documentation, and shipping updates.

Provide proactive communication and ensure high service levels in line with Archroma’s customer-centric approach.

Collaborate closely with sales, supply chain, and finance teams to address customer needs and resolve issues.

Reporting & Continuous Improvement

Prepare periodic reports on order progress, freight cost performance, and delivery KPIs.

Support implementation of continuous improvement initiatives and digital process enhancements.

Identify areas for process optimization and contribute to cost and efficiency improvements.

2–5 years of experience in order management, logistics coordination, or business support roles, ideally within a multinational environment.

Strong working knowledge of SAP and MS Office applications.

Experience in export documentation and freight negotiation preferred.