Workforce Management Analyst

Greeting From Gainwells Technology :

Summary

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.

Key Skills :

Skills required for a WFM supervisor role :

• Strong analytical skills and ability to interpret data
• Excellent communication and interpersonal skills
• Proficiency with workforce management software
• Understanding of labor laws and compliance requirements
• Problem-solving and decision-making abilities
• Proficiency with telephony routing solutions
• Proficiency with Excel and Power BI

Role & Responsibilities

Shift Timing : 4 : 30 PM to 4 : 30 PM (IST- 9 Hours)

Skills Required

Problem-solving and decision-making abilities, Proficiency with workforce management software, Proficiency with Excel and Power BI, Strong analytical skills and ability to interpret data, Understanding of labor laws and compliance requirements, Proficiency with telephony routing solutions