Associate- Global Customer Support

ConfidentialPune

30+ days ago

Job description

Spes Manning Solutions is actively seeking a dynamic Associate - Global Customer Support to join our team. We're looking for enthusiastic individuals who are passionate about delivering exceptional service in an international voice and blended process. This is an ideal opportunity for both freshers with excellent communication skills and experienced professionals looking for a role with great benefits and growth potential.

Job Role & Responsibilities

Handle customer queries via both voice and blended channels (email / chat) with professionalism.
Resolve issues efficiently while maintaining a high level of customer satisfaction .
Follow communication procedures, guidelines, and policies accurately.
Ensure timely follow-ups on customer concerns to provide a seamless experience.
Deliver excellent service in line with international quality standards.
Update customer interaction logs accurately and in a timely manner.

Requirements

Excellent spoken and written English communication skills are mandatory.

Willingness to work in rotational shifts .

Ready to work in a fast-paced environment .

Minimum qualification is Undergraduate / Graduate .

Prior BPO / customer service experience is preferred for experienced roles.

Freshers with good communication skills are highly encouraged to apply.

Perks & Benefits

Salary :

Freshers : ₹18,000 - ₹22,000 (in-hand)

Experienced : Up to ₹6 LPA (Based on your last drawn salary + hike)

Schedule : 5 Days Working with 2 rotational offs.

Transport : Complimentary two-way cab facility .

Culture : A professional work environment with on-the-job training.

Growth : Excellent career growth opportunities.

How to Apply

If you're interested in this opportunity, please apply with your updated resume

Skills Required

Customer Support, Customer Satisfaction, Communication Skills, Bpo Operations, Growth Planning

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