Project Manager

This role will oversee end-to-end Project Management and operations for Computer Hardware (Laptop / Desktop) business via Inbound / Outbound / Chat Inside Sales. This role requires expertise in Telesales, ensuring seamless execution and continuous process enhancements to drive sales outcomes.

Role & Responsibilities :

Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.

Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.

Conduct call listening, team coaching, and triangulation calls to enhance service quality.

Manage sales pipeline and drive ROI, ensuring alignment with business objectives.

Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.

Conduct weekly cadence meetings with internal and external stakeholders.

Ensure partner engagement & management for business growth.

Define and track daily, weekly, and monthly targets for the team.

Own P&L responsibility for the program, ensuring profitability and efficiency.

Continuously enhance processes and strategies for improved sales performance.

Required Experience & Skills :

Industry Experience : Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.

Minimum 10+ years of experience where 7+ years of experience into BPO industry and has managed b2b inside sales process.

Leadership & Motivation : Ability to train, inspire, and drive Inside Sales teams to achieve targets.

Customer Service Excellence : Strong focus on client satisfaction and relationship management.

Communication : Fluent in English & Hindi, with excellent interpersonal skills.

Technical Knowledge : Solid understanding of Laptop / Desktop products & solutions.

Qualifications

Bachelor's Degree or equivalent experience

Strong business acumen in project planning and management

Strong verbal, written, and organizational skills