Junior Manager Landside Operations

JOB PURPOSE

To monitor the Landside Operations, round the clock at Landside premise of the airport and other building / infrastructure, in terms of serviceability, cleanliness and passenger facilitation so as to ensure smooth operations, effective emergency response, enhance passenger s travel experience and adherence to all SOPs including safety standards resulting in safe and memorable passenger journey by providing world class customer service. Document daily operational functions and provide the required MIS in close coordination with stakeholders and regulatory agencies.

ORGANISATION CHART

Head Operations

Jr. Manager - Landside Ops

KEY ACCOUNTABILITIES

Accountabilities Performance Indicators To liaise with all Stakeholders, Authorities, Government Agencies and other service providers (Retailers and Concessionaires) with Internal Operations departments, Inside and Outside the airport to ensure the cleanliness & Ambience of Landside Premises from approach road till terminal building and installations / infrastructure.

• MIS Reports
• Daily Audit reports
• To prepare Performance Management score card for respective Key Accounts of the Service Providers and monitor and plan action on improvement.
• MIS Reports

EXTERNAL INTERACTIONS

INTERNAL INTERACTIONS

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

RELEVANT EXPERIENCE

Skills Required

Hospitality, Auditing, Networking, Horticulture, Customer Service, Inventory Management, Operations, Performance Management, Ms Office, Mis Reporting