This job offer is not available in your country.
Solinas - Operations Manager
Solinas Integrity Pvt Ltd, India4 days ago
Job descriptionDeveloping and implementing strategic plans to enhance productivity, quality, and customer service standards. Client Management - Ensures Service Delivery where all projects are green on all KPIs and SLAs. Establish and support account management process, ensuring client needs are met and expectations exceeded. Identify potential operational risks and implement strategies to mitigate them. Increases the efficiency of existing processes and procedures to enhance the performance of the team. Monitor and report on operational performance, identifying areas of improvement and implementing necessary changes. Coach and develop staff for future growth. Continuous personal growth and development are critical to managerial and organizational success
Required Skills :
- Good understanding of different aspects of outsourcing business - Operations, QA, Training, MIS.
- Excellent English communication skills, both written and verbal.
- Excellent knowledge of process improvement methodologies - preferably Lean, Six Sigma - Yellow / Green Belt.
- Conflict management - ensuring that issues are addressed promptly and professionally to maintain positive relationships and foster collaboration.
- Demonstrated ability to drive process improvements and operational efficiencies.
- Strong client management skills with a focus on customer Skills :
- Experience and understanding of travel or tour operator business
(ref : iimjobs.com)
Create a job alert for this search
Operation Manager • , India