Digital Sales and Customer Support Coordinator

E-Commerce Sales Executive (Automotive Parts Domain)

📍 Location : Gota, Ahmedabad | Full-time | On-site

About Us

Synex Technology, based in the dynamic locality of Gota, Ahmedabad, is a forward-thinking technology company building innovative e-commerce and web solutions. We are currently developing an advanced online platform for the UAE automotive industry, offering a wide range of products such as car tyres, bike tyres, batteries, and accessories.

We believe in a collaborative, supportive, and growth-driven work culture where every team member is encouraged to learn, contribute, and succeed.

About the Role

We are looking for an E-Commerce Sales Executive (freshers are welcome) who has strong verbal and written English communication skills. In this role, you will assist UAE-based customers with product selection, order support, and buying assistance while contributing to overall sales growth.

You will play a key role in improving customer conversion, generating leads, and ensuring smooth communication between customers and internal teams. If you are someone who is enthusiastic, confident, and eager to grow in the e-commerce and automotive domain, this role is an excellent fit.

Key Responsibilities

• Assist customers via phone, WhatsApp, email, and live chat for product-related queries.
• Guide customers in selecting the right automotive products based on their requirements.
• Convert customer inquiries into sales through effective communication and product knowledge.
• Follow up with potential leads to maximize sales opportunities.
• Manage order updates, tracking requests, and basic service support.
• Collaborate with internal teams for pricing, availability, and delivery coordination.
• Maintain clear and accurate records of customer interactions and sales activities.
• Prepare simple reports or summaries on sales performance, lead conversions, and customer feedback.
• Ensure a positive, professional, and customer-centric approach in all interactions.

Key Requirements

Why Join Synex Technology?