Executive / Senior Executive - Experience

Roles and Responsibilities

COMMUNITY

• Building a community environment that’s conducive to collaboration
• Organizing new member introduction brunches and mixers / socials
• Working with local businesses in the vicinity to plan engagement events
• Continuously measuring member satisfaction and strive to improve member satisfaction levels
• Community team is the face of a center and hence ensuring that the front desk is always manned by a community team member.
• Conceptualizing and executing Community Initiatives such as Events that help build relationships between members.
• Introducing new members to our existing community of members.
• Managing billing & check-ins / check-outs for all members whose membership qualifies as Hourly or Day-Pass
• Conducting CoWrks Center Tours for all potential new members
• Attending to our members needs at all times and solve member issues
• Managing the CoWrks membership waiting lists
• Ensuring all members have enrolled on Cowrks App.
• Proactively gathering data on members’ business objectives and identifying member services that could help other members achieve their objectives.
• Supervising in-building events for compliance with house rules and escalating issues as they arise.

OPERATIONS

95%.

SALES & MARKETING

Preferred qualifications