This job offer is not available in your country.
![▷ [Immediate Start] Customer Success Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Servion%20Global%20Solutions){kind=logo}
▷ [Immediate Start] Customer Success Manager
Servion Global SolutionsIndia6 hours ago
Job descriptionDrive product adoption by educating customers on best practices and Cisco’s capabilities. Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions. Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions. Collaborate with the Sales and Account teams to identify upselling and cross-selling opportunities. Support renewal discussions by demonstrating ongoing value and resolving concerns. Identify areas for expanding Cisco’s footprint in the customer's ecosystem. Act as the voice of the customer within Cisco, advocating for their needs and challenges. Manage and resolve escalations by coordinating with internal teams and stakeholders. Provide feedback to Cisco’s product teams to improve offerings based on customer insights. Work closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success. Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation. Partner with Cisco’s Partner Success Managers to ensure seamless delivery and support. Provide resources, training, and knowledge-sharing sessions to help customers maximize their investment. Ensure the customer’s team is self-sufficient by facilitating technical enablement and ongoing learning.
8-12 years experience, UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management
1. Customer Engagement and Relationship Management
- Act as the primary point of contact for the customer, building trust and long-term relationships.
- Develop a thorough understanding of the customer's business goals, challenges, and objectives.
- Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.
2. Adoption and Value Realization
3. Renewals and Growth
4. Escalation and Advocacy
5. Collaboration and Coordination
6. Enablement and Training
Create a job alert for this search
Immediate Start Manager • India
Related jobs
![[Immediate Start] Customer Success Champions || HCLTech](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=HCLTech)
![Senior Role Customer Success - Cards [Immediate Start]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=National%20Payments%20Corporation%20Of%20India%20(NPCI))
- Promoted
- New!
Customer Success Manager
CrewBloomIndia We are seeking a proactive and customer-focused Customer Success Manager.As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our pr...Show moreLast updated: 10 hours ago
- Promoted
Customer Success Manager
HRipple SolutionsIndia Mumbai- Kandivali : 0 – 3 years : 5 days a week from office : 2 rounds (Telephonic & In-person) : Immediate joining preferred.
We are a fast-growing, AI-first HR tech team transforming how businesse...Show moreLast updated: 11 days ago
- Promoted
Customer Success Manager
RecroIndia Designation - Partner Success Specialist Location - Bangalore.The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, suppor...Show moreLast updated: 7 days ago
- Promoted
- New!
[Immediate Start] Customer Success Champions || HCLTech
HCLTechIndia Job Description – Customer Success Champions.We are seeking Customer Success Champions to support our Partner Support Operations.
This role acts as the first line of BPO technical and operational su...Show moreLast updated: 2 hours ago
- Promoted
Head of Onboarding (Customer Success)
Netcore UnbxdIndia Who We Are At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally.
We are a close-knit, highly driven, and skilled team of engin...Show moreLast updated: 29 days ago
- Promoted
- New!
▷ Urgent Search : Customer Success Manager
ZocketIndia Customer Success Manager ( US & Eurasia ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale thei...Show moreLast updated: 2 hours ago
- Promoted
Customer Success Operations Manager
Cequence SecurityIndia Customer Success Operations Manager Overview.We are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team.
This role is focused on tooling, reporting, and ...Show moreLast updated: 26 days ago
- Promoted
Customer Success Manager - Mumbai
NetradyneIndia Job Title – Customer Success Manager (Mumbai) Experience – 8+ years of experience Location – Mumbai.The primary responsibility of a CSM is to ensure that customers benefit from using our devices an...Show moreLast updated: 20 days ago
- Promoted
Customer Success Manager
Kovaion ConsultingIndia In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention.
They are responsible for building strong relationships with customers, e...Show moreLast updated: 7 days ago
- Promoted
Customer Success Manager
Servion Global SolutionsIndia UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management.Custome...Show moreLast updated: 20 days ago
- Promoted
Customer Success Manager
AptitaIndia Looking for - Client Success Account Manager Location - Baroda Year's of exp - 3 to 6 Years CTC - 10 LPA Location -Vadodara Shift time - Regular Shift Notice Period - Immediate to 30 Days.Job Descr...Show moreLast updated: 3 days ago
- Promoted
Redis - Senior Manager - Customer Success
Redis, India Who We Are : We're Redis : We built the product that runs the fast apps our world runs on.If you checked the weather, used your credit card, or looked...Show moreLast updated: 22 days ago
- Promoted
Customer Success Manager - EMEA & APAC
BiteSpeedIndia AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.
We’ve had some solid investors back us.M Funding, Le...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
LivspaceIndia A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success.
This will involve the Reactive and Proa...Show moreLast updated: 29 days ago
- Promoted
Customer Success Manager
ShopalystIndia Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products th...Show moreLast updated: 30+ days ago
- Promoted
- New!
Immediate Start! Head of Onboarding (Customer Success)
Netcore UnbxdIndia At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally.
We are a close-knit, highly driven, and skilled team of engineers and su...Show moreLast updated: 2 hours ago
- Promoted
- New!
Senior Role Customer Success - Cards [Immediate Start]
National Payments Corporation Of India (NPCI)India This position in the Cards Customer Success vertical is responsible for Operational Excellence, Project Management, Data Analysis, and KPI Improvement, international Partners management for Cards p...Show moreLast updated: 2 hours ago
- Promoted
- New!
Customer Success Manager
NetskopeIndia Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.
We realized a new perimeter was needed, one that is built in the cloud...Show moreLast updated: 10 hours ago
- Promoted
Customer Success Manager
SupersetIndia Associate Customer Success Manager at Superset Who are we?.India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation plat...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ Immediate Start! Director Customer Experience & Analytics
NetradyneIndia We are seeking a technically strong and hands-on Director of Customer Experience Analytics to lead the integration, monitoring, and continuous improvement of customer experience metrics across engi...Show moreLast updated: 2 hours ago