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Sales - Account Manager
light_blue_APMumbai, Maharashtra, India3 hours ago
Job descriptionDevelop, align and execute mid- and long-term account plans Identify & translate market opportunities into business through cross BU cooperation & new working concepts / ideas To identify & develop, and implement differentiation strategies (including for defending refill volumes of Gas Treatment Business) to improve competitive advantage by understanding customer needs, gathering & sharing of market & competitor information – Ensure value pricing whenever applicable Develop lasting customer relationships to identify business trends in and beyond the customer scope or respective portfolio Identify and attract new customers, pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business Ensure high / wide customer contacts and regular visits to customers To build and maintain long-term relationships with Oil & Gas industry partners (licensors, engineering contractors, vendors) to enhance BASF’s business on a global scale To represent BASF in industry associations, conferences, trade shows, customer networking events To exchange information and collaborate with other BASF business units to present BASF’s collective offerings to the customers Provide operational guidance and coordinate the relevant functional departments to ensure value creation and customer satisfaction Use of NPS (Net Promotor Score) to continuously improve customer experience Accountable for Demand- and Sales Forecast and fulfilment supporting efficient planning of products and services to support production planning (return on assets) using tools like OMP DP and local merchandising business model To enhance work coherence, quality & efficiency by contributing actively in sales meetings, reporting and in developing customer training / communication materials for sales Ensure effective, open and speedy communications for faster decision making Ensure adherence to business initiatives / tool, e.g. OMP-DP, Salesforce, PMM, NPS, Customer Network / KAM, TransperenCI, CLM (contracting tool) Education : B. Tech Chemical Engineering (MBA Preferred) Working experience : 4-6 years in Gas Treatment or related field. General sales is mandatory and techno-commercial experience in Oil & Gas Industry / Gas Treatment would be added advantage Sales Skills : Able to find and connect with customers, build relationships, and close deals. Product Selling : Understand the product well and explain its value clearly to customers. Techno-Commercial Know-How : Combine technical understanding with business sense to offer the right solutions and support customer decisions.
Main Tasks :
Sales and Account Management
- Drive the business of assigned customers / territory aiming to meet or exceed business targets (cCM1 & Volumes) for respective customers
- Support specialised global business i.e. Gas Treatment and regional business team in preparation of techno-commercial proposals through a combination of technology licensing, marketing chemicals supply (both for initial fill and subsequently refill volumes)
- Implementation of respective SBU strategy in country and identify and implement business or value growth for respective customers / territory
- Continuously increase market and competitor intelligence and update customers and competitor’s data (supply / demand)
- Effective credit control and working capital management at customer to meet financial targets for DSO, DIV and overdue management
- Carry out market studies / projects for respective end industry / customers for identifying future opportunities
- Negotiate and close deals or contracts with customers by taking complete customer accountability & leveraging knowledge of entire product value chain, supply capabilities and competition
- Ensure business compliance according to BASF policy
Customer Relationship Management
Operational Tasks
Job Requirements :
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Sales Account Manager • Mumbai, Maharashtra, India
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