Five9 - SWEM Strategic Project Manager

Description :

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As part of our continued growth, Five9 is seeking a highly skilled Workforce Engagement Management (WEM) Strategic Project Manager with deep expertise in the Verint suite.

This role is responsible for driving high-impact strategic programs, ensuring governance and execution excellence, and aligning customer outcomes with business goals.

The Strategic PM serves as a customer-facing leader, orchestrating cross-functional resources and ensuring successful delivery of enterprise-level initiatives.

This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location.

You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

What You'll Do :

As a WEM Strategic Project Manager, you will be accountable for ensuring the success of strategic customer initiatives, with a strong focus on the Verint suite.

You will :

• Lead and oversee full lifecycle delivery of strategic WEM projects, ensuring scope, timelines, and business goals are achieved.
• Provide strategic guidance to customers on best practices for maximizing value from Verint products.
• Coordinate internal and external resources including consultants, solution architects, and trainers to ensure customers receive expert support.
• Mentor and develop junior Project Managers, providing leadership and ensuring consistency in delivery standards across the team.
• Partner with stakeholders across Product, Support, Engineering, and Implementation to create and execute enterprise-level project roadmaps.
• Act as the primary executive liaison, ensuring alignment between customer leadership and Five9 executives on program vision, strategy, and outcomes.
• Ensure governance and compliance of project delivery by driving process consistency, documentation, and clear handovers.
• Manage executive-level customer communications, providing regular business reviews, risk assessments, and clear escalation management.
• Identify risks, dependencies, and scope changes early, providing proactive mitigation strategies and ensuring alignment with business outcomes.
• Drive accountability for project timelines, customer satisfaction, and measurable success metrics.

Revenue Accountability :

What You Bring :

Technical and Product Expertise :

Strategic Project Management Skills :

satisfaction, revenue alignment, and project milestones.

Tool Knowledge :

Soft Skills :

Qualifications :

Industry Experience :

Why Join Five9 :

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are.

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

(ref : hirist.tech)