Engineering Manager - Java / Python

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over : 7 Million conversations every month.

You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers.

Our engineers are product minded and take deep care about shipping quality features and maintaining our systems.

Please check out our Engineering Blog : Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.

About the role :

You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.

• Evaluate software solutions and system performance, as well as supervising the software development team.
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform.
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency and sustainability of product.
• Advocate on behalf of team members.
• Demonstrate patience and use effective explanations when mentoring junior software developers.
• Plan and execute strategies for completing projects on time.
• Determine the need for training and talent development.
• Hire team members and contractors.
• Display strong work ethics.
• Be a team player with a strong sense of ownership and collaboration.
• Collaborate with other team leaders and :
• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• 7 + years of experience in software development.
• 3 + years experience in team management.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Leadership, team building, and mentoring skills.
• Exceptional interpersonal and communication skills.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
• Production experience of systems using Elasticsearch, Kafka, Redis.
• Ability to keep up with software industry trends and to have :
• Have experience in managing 10+ engineers.
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of functional programming is a plus. (We use Clojure).
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to :
• Hybrid setup.
• Worker's insurance.
• Paid Time Offs.
• Other employee benefits to be discussed by our Talent Acquisition team in Notice :

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For more information, please see our Applicant Privacy Notice at (ref : hirist.tech)