Sr. Lead - Captive Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

Archival, Troubleshooting

team for Incidents.

for closure.

any observed issue.

WAF, Patch Management, Firewall, Anti-APT solution, Antivirus, EDR, AD, ERP, DLP,

VMT, Exchange, SharePoint, Network Devices, Web Services, Custom applications etc. &

also on respective version upgrade(s) . -(Continuous)

parsers / connectors for integrating logs wherever necessary or required. L3 should have

a good command on Regex, Parser & Playbook creation. No separate charges will be

provided for Parser or Play book creation.

requirement & architecture and develop / modify appropriate use cases / rules,

playbooks / models, reports and alerts – (Continuous)

NG SIEM (SIEM+SOAR+UEBA) Solution.

rules / configuration / playbooks / models

supporting teams.

solutions, other assets

Customise & fine tune SIEM, SOAR, UEBA Dashboards.

management, Low Level Design etc. are up to date with the changes made in their

respective areas.

NG SIEM to be carried out.

NG SIEM Solution.

OS, appliance, and application logs. Create Custom parser, queries, custom dashboards,

and visualizations

scheduled searches and alerts

NG SIEM infrastructure

organization in SIEM, Leading End-to-End Implementation of the suggested changes.

application team upon threat detection.

the appropriate solution.

on investment. Coordinate with Analyst team for finetuning & improving NG SIEM overall

utilization / usage & enriching security posture of Client

Desired Skill sets

Good hands on and knowledge to manage SIEM - ArcSight (Micro focus) , SOAR+UEBA - ArcSight(Micro focus)

Skills Required

Ad, Erp, SOAR, Dlp, Arcsight, Antivirus, Firewall, Network Devices, Patch Management, EDR, Exchange, Sharepoint, Regex, Micro Focus, Web Services