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Support Lead

Support Lead

CAVITAKAhmedabad, Gujarat, India
3 days ago
Job description

About Cavitak

With its 400+ member strong team (referred to as Cavs), Cavitak is engaged in the following business verticals :

  • Retail Distribution – Mobile & Consumer Goods
  • Value-Added Tech Distribution – Audio & Video, Fire, Security, Automation, Network & Power Solutions, and Fundamental Resource Management & AI
  • Global Commerce – Launchpad for global and Indian brands on e-commerce platforms

What You Will Do

  • Lead and manage the Technical Support team across PAN India.
  • Ensure effective customer support for Cavitak’s complete product portfolio.
  • Analyse customer requirements and deliver tailored solutions.
  • Collaborate with Product Managers and OEMs to resolve product-related issues.
  • Conduct training sessions to enhance team capabilities and performance.
  • Foster a culture of continuous improvement within the support function.

    • What We Are Looking For

  • A proven leader with 7–10 years of experience in technical support and team management.
  • Strong background in ELV systems.
  • Prior technical expertise in CCTV, Access Control, Fire & Public Address Systems, Automation, Audio & Visuals.
  • Ability to drive and scale PAN India support operations.
  • Someone passionate about building, mentoring, and growing a high-performing support team.
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    Support Lead • Ahmedabad, Gujarat, India