Team Lead - Technical Product Specialist

IonIdea is a leading technology solutions provider, delivering cutting-edge IT and business solutions to global clients. With a strong commitment to innovation and excellence, we empower businesses by providing high-quality software development, consulting, and support services.

We are currently hiring a Technical Product Specialist – Team Lead to join our dynamic team. If you have a strong technical background, leadership experience, and expertise in customer success, we encourage you to apply.

Role Overview

As a Technical Product Specialist – Team Lead , you will play a key role in ensuring the success of customers using our solutions. This position requires a blend of technical expertise, leadership skills, and a customer-first approach. You will be responsible for managing and mentoring a team while providing advanced technical support and troubleshooting complex SaaS-based solutions.

Key Responsibilities

Customer Success and Leadership

• Lead and mentor a team of Technical Product Specialists, ensuring high-quality customer support and issue resolution.
• Act as a Subject Matter Expert (SME) for Dynatrace technologies, guiding both customers and internal teams.
• Build strong relationships with customers, ensuring a seamless post-sales experience.
• Provide in-depth troubleshooting and resolution of technical issues related to our products.
• Effectively communicate with both technical and non-technical stakeholders, ensuring clarity in solutions and recommendations.
• Manage escalations and collaborate with internal teams to resolve critical customer concerns.

Technical Expertise

Required Qualifications and Skills

Customer Success and Leadership Requirements

Technical Expertise Requirements

Important Considerations Before Applying

Skills Required

Customer Success, Saas, Dynatrace, post sales