Customer Support Executive - International Call Centre - Chennai

Only Chennai candidates can applyJob descriptionRole & responsibilities- Customer Support Manage inbound / outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.- Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.- Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams.- Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers.- Reporting & Documentation Maintain proper call logs, update customer records in CRM systems, and track issues until closure.- Collaboration – Coordinate with internal teams to provide seamless customer experience and improve service delivery.- Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge.Preferred candidate profile- Looking for 1+ yrs of experience in international voice process.- Immediate Joiners only can apply.- Candidate should open for rotational night shifts and rotational week off.- Graduate / Undergraduate in any discipline.- Excellent communication skills in English (verbal & written) with neutral accent.- Strong interpersonal, problem-solving, and active listening skills.- Ability to work in night shifts as per process requirement.- Basic computer knowledge (MS Office, typing skills, CRM tools).- Prior experience in International Voice Process / BPO preferred.- Ability to work under pressure and meet SLA deadlines.Interested candidate and immediate Joiners only can share updated resume to