NICE - Senior Technical Writer - API Documentation

At NiCE, we dont limit our challenges.

We challenge our limits. Always.

Were ambitious. Were game changers. And we play to win.

We set the highest standards and execute beyond them.

And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, whats the role all about?

We are looking for an experienced Technical Writer with a strong background in software products and technology documentation.

The ideal candidate will have 5+ years of experience in creating high-quality, user-friendly technical content that simplifies complex concepts for a wide range of audiences.

As a Technical Writer, you will collaborate closely with product managers, engineers, architects, and UX designers to produce documentation that supports product adoption, improves customer experience, and ensures clarity in technical communication.

How will you make an impact?

• Develop, write, and maintain product documentation, including user guides, API documentation, installation guides, release notes, FAQs, and knowledge base articles.
• Translate complex technical concepts into clear, concise, and engaging content for both technical and non technical users.
• Collaborate with engineering and product teams to understand features, workflows, and architecture.
• Create content for developer documentation including APIs, SDKs, and integration guides.
• Ensure all documentation aligns with brand guidelines, tone of voice, and style standards.
• Maintain and update documentation in line with product releases and customer feedback.
• Work with UI / UX teams to integrate in-product help, tooltips, and tutorials.
• Contribute to documentation strategy, including structure, format, and knowledge management best practices.
• Leverage tools such as MadCap Flare, RoboHelp, Confluence, Git, Markdown, and CMS systems for authoring and publishing.
• Collaborate with support teams to enhance knowledge base and self-service documentation.

Have you got what it takes?

Whats in it for you?

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

(ref : hirist.tech)