Employee Services Coordinator

Ginger , a brand that is revolutionizing the lean-luxe segment, and amã Stays & Trails , a charming portfolio of private bungalows and villas set in picturesque locales. Along with our varied and latest offerings like Gateway, The Claridges Collection, Tree of Life, The Clarks Hotels and Resorts and TajSATs , IHCL has evolved from a Branded House to a House of Brands , offering a diverse portfolio across luxury, upscale, lean luxe, and homestay segments.

Job Objective

To ensure the effective administration and smooth execution of employee benefit programs related to vehicle lease schemes, fuel cards, billing, asset maintenance, and repairs. The role aims to enhance employee experience, optimize cost-efficiency, maintain policy compliance, and ensure the upkeep of company-assigned assets through proactive coordination, vendor management, and accurate record-keeping.

Key Responsibilities

Car Lease Scheme Administration

• Manage end-to-end car lease processes for eligible employees
• Coordinate with leasing vendors for quotations, contracts, renewals, and returns
• Maintain records of leased / company-owned vehicles

Fuel Card (Petro Card) Management

• Issue and manage fuel cards
• Monitor usage and handle discrepancies
• Ensure timely top-ups and renewals

Vendor & Billing Coordination

• Liaise with vendors for leasing, repairs, and fuel services
• Verify and process invoices
• Negotiate service rates and ensure cost-effective delivery

Asset Maintenance & Repair Oversight

• Oversee servicing and repairs of company-assigned assets
• Maintain logs of service history and warranty claims

Documentation & Compliance

• Maintain updated records of benefit schemes and employee allocations
• Ensure policy and regulatory compliance
• Prepare MIS reports and dashboards

Employee Support & Communication

• Act as a point of contact for benefit-related queries
• Conduct benefit briefings during employee induction
• Provide guidance on policy usage and escalation procedures

Key Requirements

Functional Skills

• Vendor Management
• Asset & Facility Administration
• Billing & Documentation
• Policy Implementation
• MIS & Reporting
• Process Orientation
• IT Proficiency (MS Office, ERP systems)

Behavioral Skills

• Attention to Detail
• Customer Service Orientation
• Problem Solving
• Time Management
• Integrity & Confidentiality
• Communication Skills
• Team Collaboration

Experience : 2–4 years

Qualification : Bachelor’s in Business Administration, HR, or related field