Customer Support Specialist – Luxury Jewelry Brand | Remote (WFH)

🌟 Customer Support Specialist – Night Shift (US Voice Process)

📍 Remote | Full-Time | EST Hours | USA E-commerce Jewelry Brand

💎 Experience : 6–10 Years (Minimum 2 years handling US customers)

🌐 Company : Renaissance Jewel

✨ About Renaissance Jewel

At Renaissance Jewel, we’re redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom necklaces, our pieces are crafted to perfection and built around individual stories.

We’re not just selling jewelry — we’re curating unforgettable experiences.

As we expand globally, we’re building a world-class Customer Support & Sales Team to serve our growing US-based clientele. If you have proven experience in call center voice processes and are passionate about delivering top-tier service, we’d love to meet you.

💼 Your Role : Customer Support Specialist (Voice Process – US Shift)

Are you someone who thrives in customer conversations and can build long-lasting relationships over the phone? Do you have the ability to solve problems and spot opportunities for sales?

Join us as a Customer Support Specialist, where you'll combine empathy, communication, and product expertise to create remarkable experiences for our customers.

🛠️ What You’ll Do

💬 Handle inbound and outbound voice calls and live chats with professionalism and warmth

💎 Assist US-based customers with inquiries on products, orders, returns, and after-sales support

🚀 Identify and act on upselling or cross-selling opportunities during interactions

✅ Meet SLA( Service Level Agreement) , AHT (Average Handle Time) , and CSAT (Customer Satisfaction Score) targets consistently

🧠 Log all customer interactions accurately using CRM tools

🤝 Collaborate across departments (Sales, Logistics, Design) to resolve customer issues efficiently

👥 Support and mentor junior team members in delivering premium customer service

🌟 What We’re Looking For

🕰️ 6–10 years of experience in a call center or BPO (inbound / outbound & live chat)

🇺🇸 Minimum 2 years of direct experience handling US customers (mandatory)

🗣️ Exceptional English communication (written & verbal)

💻 Proficient in CRM systems, live chat, and ticketing tools

⏰ Comfortable working night shifts

💼 Experience with E-commerce, Jewelry, or Luxury Retail is a strong advantage

🎓 Graduate degree preferred

❌ Do not apply if you do not have US customer support experience

💰 Perks & Benefits

💼 100% Remote role

💸 Competitive salary

📈 Salary review every 6 months – potential 10% increment based on performance

🌍 Opportunity to work with a premium global E-commerce brand