Sr. Technical Writer : TMTPE-L16-01 (Telecom Software-OSS / BSS)

Tayana Mobility Technologies

https : / / www.tayanamobility.com /

https : / / in.linkedin.com / company / tayana-mobility-technologies

Job Code

TMTPE-L16-01

Title

Sr. Technical Writer

Location

Bengaluru – M.G. Road

Job Type

Full-Time

Experience Level

7 – 10 Years

Email

careers@tayana.in

About Us :

Tayana Mobility Technologies (TMT), headquartered out of Bengaluru, India is the technology solutions arm of Jupiter Capital, an investment management firm based out of Bengaluru and is the financial investor in the company. TMT is a Telecom Software Products company providing a wide range of products, solutions & services for Multi Services Communication Service Providers (CSP) globally. Having a rich diverse, proven experience of delivering over 350+ product installations in 25 years around core Telecom networks globally & having successfully seen through and adapted to rapid technology changes in Telecom from 2G to 5G today spanning across APAC, SAARC Countries, Europe, USA, Middle East, Africa & Indian Ocean RIM Countries.

Our core network product portfolio includes solutions such as PCRF for Data and VoLTE, Converged Real-Time Rating and Charging, and Unified Policy Control and Charging. In addition, our digital stack offerings encompass a comprehensive range of platforms and services including Telecom Big Data Analytics, Loyalty and Campaign Management, Omnichannel Self-Care, Mediation, eKYC, Mobile Financial Services (such as Mobile Money and Electronic Top-up) and Consolidated Messaging Platforms (including USSD Gateway, SMSC and Notification Systems).

Job Summary :

We are looking for a Senior Technical Writer with deep expertise in the telecom software domain (OSS / BSS) to develop high-quality, clear and comprehensive documentation for our telecom products and platforms. The ideal candidate will collaborate closely with product engineering, architecture, QA and delivery teams to produce documentation that supports both internal and external stakeholders.

Key Responsibilities :

Develop and maintain user manuals, API documentation, system administration guides, installation guides, release notes and training materials for telecom software products.

Understand complex telecom architectures (OSS / BSS), workflows and integrations to translate them into clear, structured documentation.

Collaborate with product managers, solution architects and developers to capture technical details and ensure accuracy.

Ensure consistency, clarity and compliance with company documentation standards and branding.

Manage documentation lifecycle — from gathering requirements, drafting, reviews, versioning and publishing.

Use tools like Confluence, MadCap Flare, FrameMaker or Markdown to author and maintain content.

Review existing content and suggest improvements to enhance usability and readability.

Participate in UI / UX discussions to ensure product terminology aligns with documentation language.

Support RFPs, training and marketing teams with technical content when needed.

Required Skills & Experience :

6+ years of hands-on experience as a Technical Writer in the telecom domain (OSS / BSS is a must).

Proven ability to work with complex software systems, APIs and cloud-native telecom platforms.

Strong understanding of telecom concepts — service provisioning, network inventory, mediation, billing, CRM, etc.

Excellent written and verbal communication skills in English.

Proficiency in tools such as Confluence, Jira, MadCap Flare, FrameMaker or MS Word.

Familiarity with Agile / Scrum methodologies and working in product engineering environments.

Ability to quickly grasp technical concepts and present them clearly for different audiences.

Good to Have :

Exposure to 5G, IoT or Network Automation documentation.

Experience with DITA or structured authoring frameworks.

Knowledge of API documentation tools like Swagger or Postman.

Why Join Tayana Mobility Technologies :

Work with a passionate team driving innovation in the Telecom OSS / BSS domain.

Opportunity to own end-to-end documentation for cutting-edge telecom products.

Collaborative, growth-oriented environment with focus on quality and excellence.