Customer Support Specialist (Calling Executive)

Job Title :

Calling Executive – Cart Recovery & Customer Support

Location : Netaji Subhash Place

About Us :

Weldots is a fast-growing eCommerce company focused on delivering exceptional customer experiences. We are seeking a motivated and customer-oriented Calling Executive to help recover abandoned carts by engaging with customers, addressing their queries, and guiding them to complete their purchases.

Key Responsibilities :

Make outbound calls to customers who have abandoned their carts.

Understand customer concerns and answer product or order-related queries.

Persuade customers to complete their purchase by explaining offers, discounts, or product benefits.

Document customer feedback and share insights with the operations and marketing teams.

Maintain records of calls, follow-ups, and conversions.

Ensure a positive and helpful customer experience during every interaction.

Qualifications & Skills :

0–2 years of experience in telecalling, telesales, or customer service (freshers can apply).

Excellent communication skills (English & Hindi preferred).

Customer-centric approach with good listening skills.

Persuasive and empathetic with the ability to handle objections confidently.

Basic computer knowledge for updating records.