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HairOriginals - Sales Head
HairOriginals - Sales HeadJaggi brothers • Gurgaon, India
HairOriginals - Sales Head

HairOriginals - Sales Head

Jaggi brothers • Gurgaon, India
3 days ago
Job description

Title : Sales Head In-House Telesales

Location : Gurgaon (Work From Office)

Working Days : 5.5 Days / Week

Experience : 10+ Years

About is Indias fastest-growing premium human hair extensions brand proudly made in India and loved globally. Backed by Shark Tank India, were on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, were looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.

Role Overview :

HairOriginals is looking for an experienced and dynamic Sales Head to lead, scale, and manage our in-house telesales organization. The ideal candidate will bring deep experience in high-velocity sales, team leadership, performance management, and strong understanding of sales funnels, lead qualification, conversion metrics, and customer experience.

You will be responsible for building a high-performing telesales engine that converts leads from all channels (website, home trial, experience centers, campaigns, referrals, WhatsApp).

Key Responsibilities :

1. Telesales Team Leadership

  • Lead and manage the entire in-house telesales team (Team Leads + Agents).
  • Hire, train, coach, and motivate team members to achieve monthly targets.
  • Implement a strong sales culture focused on performance, discipline & ownership.

2. Sales Strategy & Execution

  • Build structured call flows, scripts, rebuttals, follow-up strategies.
  • Improve lead-to-visit & lead-to-conversion ratios across all product categories.
  • Set weekly & monthly sales targets for teams and individuals.
  • Ensure strict adherence to response time SLAs and call quality standards.
  • 3. Funnel & Performance Management

    Monitor and optimize :

  • Lead allocation
  • Call attempts & connection rate
  • Qualification rate
  • Visit booking rate
  • Show rate at Experience Centres / Home Trials
  • Conversion & revenue
  • Work closely with marketing to improve lead quality and customer segmentation.
  • 4. Process & System Management

  • Implement SOPs, daily huddles, reporting systems and structured follow-up frameworks.
  • Work with CRM / admin layer teams to improve workflows, lead routing, and dashboards.
  • Identify operational gaps and fix leakage (missed calls, delays, non-responses).
  • 5. Training & Quality

  • Create continuous training programs (product knowledge, grooming, communication).
  • Conduct call audits, quality checks, and feedback sessions.
  • Ensure high customer satisfaction, empathy, and trust-building skills within the team.
  • 6. Reporting & Insights

  • Publish daily / weekly / monthly performance reports.
  • Provide insights on lead quality, conversion blockers, and customer trends.
  • Forecast sales volumes & manpower 10+ years of experience in telesales / inside sales, with at least 4 to 5 years in a leadership role.
  • Proven experience managing high-volume telesales teams.
  • Strong understanding of CRM systems, sales funnels, and performance metrics.
  • Excellent communication, coaching, and team-building skills.
  • High ownership, target-driven, and disciplined.
  • Experience in D2C, services, consumer products, beauty, personal care, or similar fast-paced environments preferred.
  • What We Offer :

  • Lead the sales engine of Indias premium human hair brand.
  • High ownership, strategic role directly impacting business growth.
  • Young, fast-moving environment with strong cross-functional support.
  • (ref : iimjobs.com)

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    Sales Head • Gurgaon, India

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