Operational Director — Resort (Italy)

Job Description

Location : Anonymous, Central Italy

Salary : €50,000 gross per year

Starting date : November 2025 (or to be discussed)

Job Summary

The Operational Director supports the General Manager in overseeing the resort’s day-to-day activities, focusing on operational efficiency, service consistency, and team performance.

Key Responsibilities

• Supervise all operational departments (Rooms Division, F&B, Maintenance, Spa, Housekeeping).
• Implement and maintain service standards and operational policies.
• Coordinate between departments to ensure smooth operations and guest satisfaction.
• Analyze KPIs and operational reports to improve efficiency and profitability.
• Train, mentor, and develop department managers and supervisors.
• Ensure compliance with health, safety, and hygiene standards.
• Daily management of the hotel's operations.
• Collaboration with various departments, facilitating communication between strategy and operations.
• Building collaborative relationships with employees across all departments.
• Development and implementation of service procedures and standards.
• Identification of staff training needs and support through coaching and mentoring.
• Participation in performance evaluations and continuous feedback.
• Ensuring compliance with all health and safety regulations.
• Continuous updating on industry trends and their operational application.
• Motivating the team to achieve goals and professional growth.
• Effective management of complaints and escalations.
• Preparation of regular performance reports to be presented to the General Manager.

Requirements

Minimum 5 years of experience in hotel or resort operations management.

Strong leadership, problem-solving, and organizational skills.

Fluent in Italian and English (both required).

Hands-on, proactive attitude with a guest-oriented approach.

Knowledge of hotel management software and operational best practices.

Proven experience in similar roles.

Knowledge of a third language will be considered a plus.

Strong communication skills and customer orientation.

Excellent organizational skills and results-oriented approach.

Skills in project management and operational implementation.

Authorization for Personal Data Processing

Pursuant to Legislative Decree no. 196 / 2003 and EU Regulation 2016 / 679 (GDPR), candidates expressly authorize the processing of their personal data for the purposes of selection and hiring. The collected data will be processed in accordance with privacy legislation and will be kept exclusively for the time necessary for the selection process.

Requirements

Proven experience as a bartender in a fast-paced nightlife or hospitality environment Excellent knowledge of mixology and drink presentation Strong communication and interpersonal skills Positive, energetic attitude with a team-player mindset Tattoos and piercings are welcome – we celebrate individuality! English proficiency required