Order Fulfillment Operations Lead

Position : Supply Chain Executive – Last Mile

About Us :

Traya is an Indian direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hairloss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient’s hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track.Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Our Vision :

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.

The Founders :

Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Position Summary :

The LM Executive at Traya Health will play a key role in ensuring smooth courier operations, efficient order fulfilment, and seamless coordination across multiple warehouses. The role focuses on operational excellence and effective collaboration with courier partners to ensure customer satisfaction and timely deliveries.

Key Responsibilities :

• Coordinate with courier partners (Shiprocket, Delhivery, Bluedart, etc.) to ensure timely pickups, shipments, and delivery performance.
• Track shipments and proactively resolve delays, misroutes, or lost-in-transit cases.
• Handle daily logistics escalations and maintain communication between warehouse, customer support, and courier teams.
• Reconcile COD and prepaid order discrepancies with courier and finance teams.
• Identify patterns in returns and provide data-backed recommendations for reduction.

Key Skills :

Qualifications :

Performance Metrics (KPIs)

Work Environment :