Help Desk Technician

If so, then this is the perfect role for you!

About The Company

You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician / Engineers to join our growing team.

This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group.

Responsibilities :

• Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
• Administer and support various systems such as Windows Server and various Linux O / S.
• Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
• Maintaining systems and processes within IT
• Assist the Helpdesk function of the wider group

Essential Skills

• Previous Helpdesk experience
• Excellent interpersonal, communication skills and phone etiquette
• Enthusiasm for helping others
• Excellent English speaking skills
• Windows Server (all versions)
• Microsoft Exchange
• Linux OS
• Remote Support
• Experience with SQL
• Very good understanding of Networks (DHCP, DNS, etc)
• Fortinet experience desirable but not necessary

Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.

Skills Required

Fortinet, Windows Server, Linux Os, Remote Support, Microsoft Exchange, Sql