Senior Manager - Business Transformation

Job Title : Business Transformation Manager / SM

Hiring Location : India

Business Unit : CMT / BFSI / Tech Business Transformation Office (BTO)

Travel Required : YES (Need basis)

Reporting To : Leadership Team

Responsibilities : We are looking for a Business transformation Manager to join our team. The ideal candidate will be responsible for ensuring that processes within the organization run smoothly and efficiently. They will work with a team of individuals from across the company to develop new ways of working, implement improvements, drive digital interventions, and ensure that everything is running smoothly. This role aligns with our Digital first mindset.

• Working with management to determine strategy for new initiatives or projects.
• Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps
• Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints)
• Ability to perform data analysis and identify the key inference for driving the impacted metrices
• Map customer journeys and identify issues / opportunities for process re-engineering and digital enhancement
• Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
• Ability to identify the digital intervention for improving the efficiency and effectiveness of processes
• Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
• Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.
• Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.
• Communicating with stakeholders about transformation initiatives and their impact on the business.
• Monitor & audit the deployed processes for effectiveness & efficiency
• Responsible for generating business impact for the clients using the CI methodologies and frameworks
• Responsible for identifying the Gen AI opportunities - Capabilities, applicability and business case
• Understanding of scenario to implement the AI, ML tools

Key Performance Indicators

Qualification & Experience requirements

Know Excel, MS Visio, Office, Power apps, MS ecosystem tools

Desirable :

Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage.

(ref : iimjobs.com)