Associate - Knowledge Management (Documentation)

Role Overview :

The Associate - KM (Documentation Specialist) will be responsible for documentation and content management of Accordion customer projects. He / She will be expected to be the go-to person for all Knowledge Management documents.

What You will do :

• Work with the internal project teams to gather an in-depth knowledge about the problem context and solution, and translate complex analysis into polished, simple, and engaging content.
• Connect with Project Managers post the initiation of new projects to provide access to relevant documents based on the project scope.
• Collaborate with the Leadership team to identify any new documentation requirements based on the new / emerging capabilities, so that the knowledge is stored and distributed across the organization.
• Create high quality and comprehensive documents such as Case studies, Success Stories and Standard Operating Procedures (SOP) by thoroughly understanding the requirements / scope
• Align with the documentation guidelines laid out by Accordion.
• Evaluate existing documents in repositories and update them frequently to capture any new learnings / work.
• Own end-to-end documentation management including creation, storage, maintenance, and dissemination.

Ideally, you have :

Why Explore a Career at Accordion :

Skills Required

Export Documentation, Knowledge Management, Technical Writing, Technical Documentation, Document Management