Key Responsibilities :
- Root Cause Analysis & Investigation :
- Partner with business and risk stakeholders to investigate incidents and perform root cause analysis for recurring operational risk issues.
- Documentation Quality Assurance :
- Perform quality checks to ensure issue / ORE documentation meets standards for completeness, accuracy (e.g., urgency, severity, and impact), and alignment with internal guidelines.
- Remediation Support :
- Contribute to the remediation lifecycle, including :
- Tracking progress of remediation efforts
- Validating the efficacy of solutions
- Supporting status updates to key stakeholders and leadership
- Issue & Event Oversight :
- Ensure proper record-keeping and transparent documentation of issues, OREs, and associated action plans in governance systems.
- Control Weakness & Trend Analysis :
- Analyze trends and patterns across issues and events to identify systemic risks and opportunities for control enhancements.
- End-to-End Issue Resolution Process :
- Support the full E2E issue resolution process within the Business Unit (BU), including root cause analysis, action planning, validation, and closure activities.
- Sample Testing :
- Perform sample testing to confirm remediation actions are effective and sustainable.
- Insights & Best Practices :
- Assist in identifying and sharing lessons learned, trends, and risk mitigation strategies across the broader enterprise to enhance operational resilience.
Required Qualifications :
Minimum of 2 years' experience in Operational Risk Management, Internal Audit, Compliance, or Control ManagementStrong understanding of risk lifecycle activities and governance principlesExperience with issue management processes and toolsExcellent analytical, problem-solving, and data interpretation skillsExceptional communication and interpersonal skills with ability to collaborate across functionsDemonstrated ability to operate in a fast-paced, matrixed environmentPreferred Qualifications :
Bachelor's degree in Finance, Business, Risk Management, or related fieldAdvanced degrees (e.g., MBA, MSc) or certifications (e.g., CRMA, CISA, CIA, or ORMCM) are a plusExperience in :Remediating operational issuesInvestigating recurring risk themesSupporting control enhancements and remediation action plansConducting and facilitating quality assurance reviews on risk documentationData analysis and reporting within GRC platforms (e.g., Archer, RSA, or similar)Skills Required
Trend Analysis, Documentation, Finance, Business, Risk Management