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Genesys AI Developer

Thomasmount Consulting Pvt ltdPune

30+ days ago

Job description

Genesys AI Developer :

Design and implement AI-powered conversational experiences in Genesys Cloud
Build, train, and optimize virtual agents using Genesys Dialog Engine or third-party NLP platforms
Integrate bots with backend systems via REST APIs
Collaborate with architects and stakeholders to understand business use cases
Monitor bot performance and iterate for continuous improvement
Ensure best practices in AI bot lifecycle management and data privacy

Must Have (Primary) Skills :

Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX

Bot and NLP development using Genesys AI tools

Experience in building Conversational IVR, chatbots, and voicebots

Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson

Strong knowledge of Genesys Architect Flows and call routing

Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets

Good to Have (Secondary) Skills :

Python / JavaScript for custom logic in bot integrations

REST APIs for system integrations

Experience with Google Cloud / AWS for deploying AI services

Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs

Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow)

CGI Location Open To :

Bangalore

Hyderabad

Chennai

Pune

Shift Timings : UK Shift

Joining Timeframe : Immediate to 30 days preferred

(ref : hirist.tech)

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Ai Developer • Pune

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