Customer Implementation Manager

Role : Key Account Manager – Onboarding

Location : Mumbai

Experience : 6–10 years | Industry : SaaS / Enterprise Tech / B2B Solutions

About the Role

We’re looking for a Key Account Manager – Onboarding who will lead customer onboarding journeys for newly acquired enterprise accounts. This role focuses on ensuring successful implementation, smooth go-live, and measurable customer adoption.

You will work cross-functionally with Customer Success, Product, and Tech teams to deliver an exceptional first experience to clients and establish the foundation for long-term success.

Key Responsibilities

• Manage end-to-end onboarding of enterprise clients from project kickoff to go-live.
• Partner with internal teams to ensure timely deployment and high adoption of the solution.
• Act as the primary client contact during onboarding—facilitating communication, expectation setting, and issue resolution.
• Drive customer satisfaction and readiness metrics post-deployment.
• Track onboarding milestones, prepare status reports, and ensure value realization within the first 90 days.
• Support handover to Customer Success teams for account growth and retention.

Ideal Candidate Profile