Operations Manager

Job description

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
• Working knowledge of data analysis and performance / operation metrics.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills.
• Emotional intelligence
• Coaching skills.
• People Management.
• Ownership & Accountability.
• Teamwork & Collaboration.
• Decision making.
• Root cause analysis & recurrence prevention.
• Behavioral management.
• Customer Focus

Qualifications :

Skills Required

Team Management, CSAT, Digital Marketing