Product Specialist

Job Description

Mareana is looking for an experienced Process Engineer with a robust data analytics background in the Lifesciences Manufacturing Domain who is willing to learn new technologies. In this role, you will provide in-depth pre & post-sales support for our products. This role is responsible for interacting with the customers and providing them with all the relevant information on Mareana&aposs products, identifying any new requirements or gaps, documenting the same, and working with the Product Engineering team in delivering new features and enriching Mareana&aposs products in the supply chain, manufacturing, and unstructured data domains. The ideal candidate should have experience working with any SQL platform tools for Data Analytics, and they should have either a) experience rolling out LIMS or MES systems and b) project management experience in turnkey projects like tech transfer or enabling new sites / production lines. They should be able to understand the customer&aposs business processes and map them with Mareana&aposs product capabilities.

The Product Specialist Team ensures our customers have a best-in-class end-to-end experience. The team mainly focuses on providing in-depth product expertise to maximize sales conversion rates and ensure seamless platform integration.

What You'll Do

• Gain in-depth understanding of the Mareana products to successfully implement the solutions at client locations.
• Project Manage the implementation / roll out of our product at client sites
• Support sales in demos, explaining product features, and product adoption
• Working with a project team to deliver outcomes for our customers on our products
• Act as a tier 3 / escalation between customer operations support team and internal engineering team to ensure effective technical resolution for reported user issues
• Work with client SME (Subject Matter Expert) and understand the business operations and data relationships.
• Conduct data discovery sessions, ability to connect tables and draw inferences, create detailed specifications on the data connectivity and work with Engineering team to build.
• Ability to guide the young development team with creative logics to solve complex requirements.
• Create test scripts and carry out functional testing, generate test results and ensure development as per expectations.
• Enrich the product by Identifying new requirements / features that would add value based on the product implementation experience.
• Aid sales and marketing team by providing essential information on products in a timely manner.
• Collaborate with Product Engineering team on regular basis providing clarifications and required guidance on building the new features.

Requirements

Nice To Have

About Mareana

Founded in 2015, Mareana is an AI-powered software company with the mission of accelerating digital transformation in manufacturing, supply chain, and sustainability via our connected intelligence platform.

Mareana's platform uses AI / ML to rapidly connect disparate, siloed data across the entire business process, allowing our customers to shift their time and effort from data preparation to making complex business decisions intuitively, in real time.

Our customers are market leaders in life sciences, chemicals, and general manufacturing who have realized over a billion dollars in business value by leveraging our platform.

Our ethos of continuous innovation has been recognized by Gartner, who named us a "Cool Vendor in AI". We have also been featured as a thought leader in Silicon Review and Manufacturing Insights magazine.

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Skills Required

Pandas, Mysql, Lims, Data Lake, Ms Powerpoint, Ms Word, Excel, Mes, Python, Sql