Operations Head - Repair and Supply Chain

Innovate. Grow. Deliver trusted payment experiences.

At Ingenico, we’re transforming how businesses and consumers connect through seamless, secure, and trusted payment experiences. With operations in 120+ countries, we empower merchants and partners to grow through cutting-edge payment technologies — and we’re just getting started.

What You’ll Do

• Provide daily hands-on operational leadership to the team, driving efficiency and ensuring high-quality service delivery across all departments.
• Determine work requirements and allocate duties to Team Leaders and employees.
• Implement and monitor improvements to Repair Centre processes and facilities.
• Minimise operational costs by analysing and executing process improvements to achieve greater efficiency.
• Source and lead digital solutions to support continuous improvement initiatives.
• Ensure a safe work environment and lead all Work Health & Safety (WHS) initiatives.
• Monitor and manage service levels to drive ongoing performance improvement.
• Manage efficient and productive process flows in Service Repair operations.
• Address performance matters within Service Repair teams and ensure clear feedback and accountability.
• Collaborate cross-functionally with other departments and project teams to implement new initiatives.
• Support and educate employees on new systems and process changes.
• Drive innovation and operational excellence across the Repair Services team and warehouse operations.
• Lead, coach, and mentor team members to build a high-performance culture focused on engagement and accountability.
• Ensure adherence to all Quality Management System procedures and policies.
• Maintain full risk management and compliance oversight, conducting risk assessments and ensuring audit readiness.
• Manage budgets and forecasts, balancing cost control with service quality and long-term strategic planning.
• Ensure customer-centric operations that exceed client expectations and drive cross-department collaboration.

What You Bring

Why Join Ingenico

At Ingenico, diversity fuels innovation. We’re proud to be an Equal Opportunity Employer — and we can’t wait to see what you’ll bring to our team.

Ready to grow with us? Apply now and help us deliver the next generation of trusted payment experiences.