Business Development associate – Hospitality & tourism Industry

Business Development Associate – Farmwalk

Role Overview

The Business Development Associate will drive sales and conversions for Farmwalk’s luxury farm villa stays and farm tours across

Delhi NCR, Himachal Pradesh, Uttarakhand, Rajasthan, and Karnataka. The role involves handling both inbound & outbound leads, understanding guest requirements, and ensuring seamless bookings through effective communication and relationship-building.

Key Responsibilities

Lead Management & Conversion

Engage with potential customers through

Instagram, WhatsApp, and phone calls .

Qualify leads, understand guest requirements, and recommend suitable farm villas or tours.

Convert inquiries into confirmed bookings by providing detailed property / tour information and highlighting Farmwalk’s unique value.

1.Sales & Revenue Growth

Achieve monthly and quarterly sales targets for farm villa bookings and farm tours.

Upsell and cross-sell additional services (activities, dining, experiences).

Track and report daily sales activity and conversions.

2.Guest Experience & Relationship Building

Understand guest preferences (location, group size, budget, occasion) to suggest personalized options.

Build strong guest relationships, ensuring repeat bookings and referrals.

Act as the first point of contact until booking is confirmed and handed over to operations.

3.Market & Product Knowledge

Stay updated on Farmwalk properties and farm experiences across all destinations.

Develop an understanding of competitor offerings to better position Farmwalk.

Share guest insights with the team to improve offerings and packages.

4.Collaboration & Reporting

Work closely with marketing to follow up on campaign leads.

Update CRM / lead management tools with accurate records of interactions.

Provide weekly reports on lead status, conversion ratios, and challenges.

Requirements

Prior sales / business development experience in

travel agencies, hotels, or hospitality

is preferred.

Strong communication skills (English & Hindi).

Comfortable using Instagram, WhatsApp Business, and calling for guest engagement.

Customer-first mindset with ability to understand and match guest needs.

Target-driven, self-motivated, and proactive.

Qualifications

Bachelor’s degree in

Hospitality, Travel & Tourism, Business Administration, or related field .

1–3 years of

sales / business development experience

in a travel agency, hotel, or hospitality company.

Strong verbal and written communication skills in

English & Hindi

(regional languages are a plus).

Comfortable working with

Instagram, WhatsApp Business, CRM tools, and MS Office / Google Workspace .

Target-driven, proactive, and passionate about

travel and guest experience .